DELIVERY

  •  Do you ship internationally?

Yes, all shop items can be shipped worldwide. For paintings shipping please contact me direct.

  • How much does shipping cost?

FREE WORLDWIDE SHIPPING ON ALL ORDERS ABOVE £50

Originals and prints have FREE worldwide shipping.

Masks and postcards have the below shipping rate :

UK shipping flat rate – £3
Europe shipping flat rate – £6
Worldwide shipping flat rate – £10

These prices are for items in the shop section. Shipping paintings is based individually on each work and the location, please contact me direct to enquire.

  •  Do you provide a tracking number?

Yes, all shop items are shipped with Royal Mail and tracking number will be provided.

  •  How do you ship items?

All prints are shipped flat or rolled in a cardboard tube. Postcards and masks are shipped in a jiffy bag. Original artworks are packaged individually depending on the size and specifications. For more information on packaging or if you require a special service please contact me at info@simonaruscheva.com

  •  How long will my order take to arrive?

For all UK orders please allow 3-5 working days for arrival. For all international orders please allow up to 14 working days.

  •  Are duties and taxes included?

All duties and taxes are to be paid by the recipient and vary according to the destination country. Please note that due to Brexit after 1st January 2021 all order to EU countries may incur duties and taxes, which is calculated according to each country. If you need an estimate or have questions about this, please contact me at info@simonaruscheva.com

RETURNS AND EXCHANGES

  • Returns

I hope you are happy with your purchase. However if you change your mind or if there are any issues with the order and want to return, arrange an exchange or arrange a replacement, please get in touch within 14 days of receiving the order on shop@simonaruscheva.com

– Returns are accepted within 14 days of receipt, if the item is in perfect condition and original packaging.

– Shipping costs are non-refundable; you will only receive a refund for the item you are returning.

– When returning items, you will be responsible for paying the return shipping charge, so please use a reliable and tracking service, as I cannot accept responsibility for damaged or lost items while being returned.

  • Exchanges

– Exchanges are accepted within 14 days of receipt, if the item is in perfect condition and original packaging.

– If the item you want to exchange for is no longer available, you can either exchange for another one or receive a refund.

– If the item you want to exchange for has lower value than the original item you purchased, the difference will be refunded. If the exchanged artwork has higher value, you will be asked to pay the excess before shipping. Additional shipping will also be applied.

– All exchanges and refunds are processed within 14 days of contacting me. 

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